Privacy Policy

Effective Date: August 10, 2017

"Truck Lagbe" collects information about you when you use the "Truck Lagbe" mobile application(s) and website(s) (collectively, the "Services"), and through other interactions and communications you have with us in connection with the Services. This includes collection at the time you download a Truck Lagbe app, use Truck Lagbe website, create or register your Truck Lagbe app account, and when you otherwise use the Services.

1. Scope and Application:

This Privacy Policy (this "Policy") applies to any users of the Services (collectively "Users," or individually "you"), including freight shippers, truck owners/agencies/companies (Carriers) and drivers. This Policy does not apply to the use of any other application, website, platform or other product or service offered by Brilliant Ideas Limited or its other subsidiaries or affiliates.

2. Collection of Information:
Information You Provide to Us

We collect information you provide directly to us, such as when you create, modify, or log in to your account, request support from or otherwise communicate with us, and if you interact with the Services as a owner, submit driver's license, submit information about your vehicle or insurance, or otherwise communicate with us. This information may include: name, email, phone number, postal address, picture, payment information, vehicle registration information, insurance information, driver's license information, and other information you may choose to provide.

Information We Collect Through Your Use of the Services

Depending on how you use the Services, we may collect information about you in the following general categories:

Location Information (drivers and carriers only)

Use of the Services requires collection of commercial drivers' precise location data. If you grant the Truck Lagbe app permission to access location services through the permission system used by your mobile operating system ("platform"), we will collect the precise location of your device. We may also derive your approximate location from your IP address or phone number. We may also receive information about your location from third parties.

Device Information

We may collect information about the device you use to access the Truck Lagbe app, including, for example, the hardware model, operating system and version, software and file names and versions, preferred language, unique device identifier, advertising identifiers, serial number, device motion information, and mobile network information.

Photos

If you permit the Truck Lagbe app to access the camera on your device via the permission system used by your platform, we may enable you to take and upload to the Truck Lagbe app or websites photos of bills of ladings, freight and other matters directly related to the Services.

Transaction Information

We collect transaction details related to your use of the Services, including the type of Service, the date and time you used the Service, payment amounts, distance traveled, and other related transaction details.

Usage and Preference Information

Truck Lagbe collects information from Users of the Services about how you and site visitors interact with our Services, preferences expressed, and settings chosen. In some cases, Truck Lagbe does this through the use of cookies, pixel tags, and similar device identification technologies that create and maintain unique identifiers. Cookies are small text files that web servers place on your device; they are designed to store basic information and to help websites and apps recognize your browser. We may use both session cookies and persistent cookies. A session cookie disappears after you close your browser. A persistent cookie remains after you close your browser and may be accessed every time you use Truck Lagbe. You should consult your web browser(s) to modify your cookie settings. Please note that if you delete or choose not to accept cookies from us, you may be missing out on certain features of the Truck Lagbe.

Call and SMS Data

Our Services facilitate communications between Users, including telephone calls or SMS messages. In connection with facilitating this service, we may receive call data, including the date and time of the call or SMS message, the parties' phone numbers, and the content of the SMS message.

Log Information

When you interact with the Services, we collect server logs, which may include information like device IP address, access dates and times, app features or pages viewed, app crashes and other system activity, type of browser, and the third-party site or service you were using before interacting with the Services.

Important Information About Platform Permissions

Most mobile platforms (iOS, Android, etc.) have defined certain types of device data that apps cannot access without your consent. These platforms have different permission systems for obtaining your consent. The iOS platform will alert you the first time the Truck Lagbe app wants permission to access certain types of data and will let you consent (or not consent) to that request. Android devices will notify you of the permissions that the Truck Lagbe app seeks before you first use the app, and your use of the app constitutes your consent.

The permissions requested by the Truck Lagbe include permission to collect your location data for the purposes described above. This permission will enable Truck Lagbe to collect your location data, even when the app is not running in the foreground or background of your device. You will not be able to use the Truck Lagbe app if you do not permit location data collection.

Information We Collect From Other Sources

We may also receive information from other sources and combine that with information we collect through the Services. For example:
If you are an owner, we may receive information about you from the carrier or from third parties.
If you are an owner, we may receive information about you from other Users such as carriers or shippers, or from third parties.
If you are an owner or carrier, we might receive information about you from the regulatory bodies involved in the regulation of carriers and drivers.
If you choose to link, create, or log in to your Truck Lagbe app account with a payment provider or social media service, or if you engage with a separate app or website that uses our API (or whose API we use), we may receive information about you or your connections from that site or app.

3.Use of Information

We may use the information we collect about you to:

Provide, maintain, and improve the Services, including, for example, to facilitate payments, send receipts, provide services (and send related information), develop new features, provide customer support, develop safety features, authenticate Users, and send product updates and administrative messages.

Track the status and location of shipments transported through the Services, and to determine other information relating to your use of the Services such as period of usage.

Send or facilitate communications between you and other users of the Services, such as estimated deliver arrival and delivery times.

Send you communications we think will be of interest to you, including information about products, services, shipments, promotions, news, and events of Truck Lagbe and other companies, where permissible and in accordance with applicable laws of the land.

Personalize and improve the Services, including to provide or recommend features, content, social connections, referrals, and advertisements.

Where this is the case, we will take appropriate measures to protect your personal information in accordance with this Policy.

4. Sharing of Information:

We may share the information we collect about you as described in this Policy or as described at the time of collection or sharing, including as follows: Through Our Services

We may share your information:

With other Users at their request, including shippers and carriers, or third parties at the request of shippers or carriers. For instance, we may share your name, personal photo, vehicle photo, vehicle license, vehicle make and model, precise or approximate location, and certain contact information (depending upon your location and applicable laws) with shippers and carriers at their request, or with third parties at the request of the shippers and carriers;

With other people, as directed by you, in connection with a particular service, offering or promotion; or with third parties to provide you a service you requested through a partnership or promotional offering made by a third party or us;

With the general public if you submit content in a public forum, such as blog comments, social media posts, or other features of the Services that are viewable by the general public; and With third parties with whom you choose to let us share information, for example other apps or websites that integrate with our API or Services, or those with an API or Service with which we integrate.

Other Important Sharing

We may share your information:

With concerns, subsidiaries and affiliated entities of Brilliant Ideas Limited, that provide services or conduct data processing on our behalf, or for data centralization and / or logistics purposes;

With vendors, consultants, marketing partners, and other service providers who need access to such information to carry out work on our behalf;

In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, ordinance, license, operating agreement, or legal process;

With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, or safety of Truck Lagbe or others;

In connection with, or during negotiations of, any merger, sale of company assets, consolidation or restructuring, financing, or acquisition of all or a portion of our business by or into another company;

If we otherwise notify you and you consent to the sharing; and

In an aggregated and/or anonymized form which cannot reasonably be used to identify you.

Social Sharing Features

The Services may integrate with social sharing features and other related tools which let you share actions you take on the Services with other apps, sites, or media, and vice versa. Your use of such features enables the sharing of information with others, depending on the settings you establish with the social sharing service. Please refer to the privacy policies of those social sharing services for more information about how they handle the data you provide to or share through them.

Analytics and Advertising Services Provided by Others

We may allow others to provide audience measurement and analytics services for us, to serve advertisements on our behalf across the Internet, and to track and report on the performance of those advertisements. These entities may use cookies, web beacons, SDKs, and other technologies to identify your device when you visit our site and use the Services, as well as when you visit other online sites and services. For more information about these technologies and service providers, please refer to cookie policy.

5. Your Choices:

We may share your information:

Account Information

You may correct your account information at any time by logging into your online or in-app account. If you wish to cancel your account, please email us at customercare@trucklagbe.com. Please note that in some cases we may retain certain information about you as required by law, or for legitimate business purposes to the extent permitted by law. For instance, if you have a standing credit or debt on your account, or if we believe you have committed fraud or violated our terms of service, we may seek to resolve the issue before deleting your information.

Access, Correction and Deletion Rights

Truck Lagbe will comply with an individual's requests regarding access, correction, and/or deletion of the personal data it stores in accordance with applicable law.

Location Information

We request permission for our app's collection of precise location from your device (whether your own device or otherwise) per the permission system used by your mobile operating system. If you initially permit the collection of this information, you can later disable it by changing the location settings on your mobile device. However, you might not be able to use the Services if you disable our collection of precise location data. Additionally, disabling our collection of precise location from your device will not limit our ability to derive approximate location from your IP address.

Contacts Information

We may also seek permission for our app's collection and syncing of contact information from your device per the permission system used by your mobile operating system. If you initially permit the collection of this information, iOS users can later disable it by changing the contacts settings on your mobile device. Some Android devices may not provide such a setting.

Promotional Communications

You may opt out of receiving promotional messages from us by following the instructions in those messages. If you opt out, we may still send you non-promotional communications, such as those about your account, about Services you have requested, or our ongoing business relations.

Cookies and Advertising

Please refer to the Cookie Statement for more information about your choices around cookies and related technologies.

6. Miscellaneous:
Governing Law and Dispute Resolution

This Privacy Policy shall be governed by and construed in accordance with the laws of Bangladesh. All disputes in relation to these Terms will be adjudicated exclusively before a competent court in Bangladesh only.

Data Security

We are committed to protecting the data of Truck Lagbe. Even though we take reasonable precautions to protect your data, no security measures can be 100% secure, and we cannot guarantee the security of your data.

Changes to the Policy

We may change this Policy from time to time. Your continued use of the Services after such change constitutes your consent to the changes. We encourage you to periodically review this Policy for the latest information on our privacy practices.

Children's Privacy

Truck Lagbe is not directed to children, and we do not knowingly collect personal information from children under 18. If we find out that a child under 18 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 16 has given us personal information, please contact us at ourĀ help center.

Contact Us

If you have any questions about this Policy, please contact us at customercare@trucklagbe.com.