We collect information (i) from you directly; (ii) from third parties and (iii) automatically when you use the Sites/Applications. In general, we collect information as follows:
a. Account and Profile: When you create an account on the Sites/Applications or by calling the TL Helpline, we may collect the following information from you:
2. Contact information like address, postcode, telephone and mobile number, e-mail address
3. National identification number/birth certificate number
4. Passport number & passport validity
5. Driving license & its validity/alternative document against driving license
9. Drivers licence number (for vehicle owners and operators)
10. Information of the vehicle (type, size, registration number, etc.), images of the vehicle, vehicle registration documents, fitness certificate, tax token, route permit, insurance documents, and any other permit/approval/license related to the vehicle (for vehicle owners and operators)
11. Any other information you provide.
12. Payment details (Bkash number, Nagad number, Bank account details etc.)
If you feel that an unauthorized account has been created depicting you or your likeness, please contact us at email@example.com
. You have an obligation to provide us accurate information.
b. Payment Information: Users (owners/operators/drivers of vehicles) pay for our routeService through the Applications. We may use third-party payment gateways (bKash, Nagad, SSL Commerz, etc.) to receive the above payment. In addition, users (customers) may pay other users (owners/operators/drivers of vehicles) through our Applications or by cash in hand. Additionally, we may also receive cash in hand from users (customers). In the course of the user making any payment, we collect information related to the payment, including but not limited to payment card (credit and debit) details, amount charged, bank account details, etc.
c. Content: We collect and store the information that you post to the Sites and/or Applications.
d. Communications: When you communicate with us (via email, phone, TL Helpline, through the Applications/Sites or otherwise), we may maintain a record of your communication and our conversations (including call recordings). When you use the Sites and/or Applications to contact or communicate with other users, in accordance with applicable law we may collect and maintain a copy of those communications.
e. Details of the routeService required: If you are a customer requiring transportation services, we will ask you for information about the nature and quantity of the goods and consignments for which you need the routeService, specific type and size of truck needed, the specific pick-up point, the specific delivery point, exact time of pick-up, approximate time of delivery, shipment budget, contact details of the concerned person of the consignor, and other relevant details.
f. Testimonials/Review: We may allow you to submit testimonials/reviews/rating about your experience with our Sites and/or Applications. If you provide a testimonial/review/rating, we may post it on the Sites and/or Applications along with your name and relevant details.
g.Sites/Applications Activity and Automatically Collected Information: We collect and may store information about your use of the Sites/ Applications, such as your search activity, the pages you view, and the date and time of your visit, as applicable. We also collect and may store information that your computer or tablet or mobile device provides to us in connection with your use of the Sites and/or Applications, such as your browser type, type of computer or mobile device, browser language, software and hardware attributes, operating systems, advertising identifiers, IP address, mobile network data, unique device identifier, location information (if you have enabled your device to provide the same), and requested and referring URLs. This will generally be anonymous data that we collect on an aggregate basis. We may also use Google Analytics or a similar routeService to gather statistical information about the visitors to these Sites and/or Applications and how they use the Sites and/or Applications. This, also, is done on an anonymous basis. We will not try to associate anonymous data with your personally identifiable data.
h. Location data of users who are drivers/operators of vehicles: Location data collected from users who are drivers or operators of vehicles in the course of provision of transportation services booked through the Sites and/or Applications will be linked to the customer’s account, even if they have not enabled location data to be collected from their device for the purpose of receipt generation, customer support, fraud detection, insurance and litigation.
Other than the information above, it will be up to you to decide how much information to share as part of your account. We encourage you to think carefully about the information that you share and we recommend that you guard your identity and your sensitive information. Of course, you can review and revise your account at any time.